Gopinion lets you collect, monitor, and respond to customer feedback, so you can improve your service and resolve issues immediately. Stop wondering what your customers think and start making exceptional service your priority.
Customers download the Gopinion mobile app and start submitting private real-time feedback. Gopinion provides all marketing materials for your business.
2) Analyze in Real-time
Receive alerts via text or email if there is an issue that needs your attention. All feedback gets sent directly to you via the Business Dashboard. Reach customers before they go to Tripadvisor or Yelp!
3) Engage Instantly
Message back and forth with users, offer rewards to drive traffic to your locations, and create great customer experiences.
Why Customer Feedback Matters
The Stanford Business Review reports that just one negative online review costs the average business $6800 in lost annual revenue. Gopinion provides you the tools to identify and resolve negative customer experiences before they turn into damaging public reviews.
95% Of unhappy customers will return if an issue is resolved quickly and efficiently
90% of customers don’t think businesses do enough to maintain their loyalty
86% of buyers will pay more for a better customer experience.
80% of customers want to feel that their feedback is valued and heard